Jeff Doan, product designer and web maker.
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More clients showing up, better billing, happier clinicians.

A deep-dive case-study on the clinician, client, and call center agent work I led at Thriveworks. Lack of clinician availability was blocking the company from growing, so how might we go about solving this large issue?

What I did: UX research, UX writing, data analysis, visual design, prototyping, usability testing, product strategy, service design and more.

Case study    Prototype

Design concept for our internal clincian tool